KAUSARA policies
Returns & Refunds
We review each request carefully because pieces may be handmade or custom-made.
Eligibility
Eligible ready-made items may be returned within the return window shown in our final policy. Returned items must meet the stated condition requirements and are inspected before a refund is approved. Exact timing is confirmed with you before a return is finalized.
Custom and made-to-order pieces
Custom-made and made-to-order pieces may have different return eligibility. Please ask before confirming your order if this matters to your purchase.
Condition, shipping and inspection
Keep the item and packaging in the condition discussed with support. Return shipping responsibility, inspection outcome, exchanges, cancellations and any damage or wrong-item issue are confirmed case by case until final policy details are published.
Support
For product and order support, contact us through our official WhatsApp account.